1 Introduction and Scope

EvolveUpForward ("we," "us," or "our") operates evolveupforward.org and provides basic network management educational services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services.

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all users of our website and educational services, whether you're browsing our content, enrolling in courses, or contacting us for support.

By using our website or services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please discontinue use of our services immediately.

2 Information We Collect

We collect information through various means to provide and improve our educational services. The types of information we collect include:

We do not collect sensitive personal information such as health records, political opinions, or detailed financial information beyond what's necessary for course payments.

3 How We Use Your Information

Your information helps us deliver quality educational services and improve your learning experience. We use collected data for the following purposes:

• Providing access to courses and educational materials
• Processing enrollments and managing your account
• Communicating course updates and important announcements
• Offering technical support and customer service
• Improving our website functionality and user experience
• Analyzing usage patterns to enhance our educational content
• Sending relevant educational opportunities (with your consent)
• Maintaining security and preventing fraudulent activities
• Complying with legal obligations and educational standards

We base our data processing on legitimate interests in providing educational services, contractual obligations when you enroll in courses, and your explicit consent for marketing communications. You can withdraw consent at any time through your account settings or by contacting us directly.

4 Data Sharing and Third Parties

We limit data sharing to essential service providers and never sell your personal information to third parties. We may share your information with:

All third-party service providers are carefully selected and contractually obligated to protect your data according to industry standards. We conduct regular reviews to ensure compliance with our privacy standards.

5 Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorized personnel
• Secure server infrastructure with regular backups
• Employee training on data protection best practices
• Incident response procedures for potential breaches
• Regular updates to security protocols and technologies

While we strive to protect your information using industry-standard security measures, no system is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

In the unlikely event of a data breach affecting your personal information, we will notify you promptly according to Taiwan legal requirements and provide guidance on protective measures you can take.

6 Your Privacy Rights

You have significant control over your personal information and how we use it. Under Taiwan's Personal Data Protection Act and international privacy standards, your rights include:

To exercise these rights, contact us using the information provided in this policy. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.

7 Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods are:

• Active student records: Duration of enrollment plus 3 years
• Course completion certificates: 7 years for verification purposes
• Payment records: 5 years for tax and financial compliance
• Website analytics data: 2 years for service improvement
• Marketing communications data: Until you unsubscribe
• Support communications: 2 years after resolution

After these periods expire, we securely delete or anonymize your personal information. You can request early deletion by contacting our privacy team, though this may affect our ability to provide certain services.

Some information may be retained longer if required by legal obligations or legitimate business needs, such as fraud prevention or legal disputes.

8 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website performance. We use the following types of cookies:

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality and your ability to access some features.